Refund policy

Refund & Return Policy

At Gulmehr, customer satisfaction is our top priority. We stand behind the quality of our products and offer a 7-Day Money-Back Guarantee without shipping charges for eligible purchases.

7-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a return or refund within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return and refund:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, clean, and in its original condition.

  • The item must be returned in its original packaging whenever possible.

  • Proof of purchase (order number or receipt) must be provided.

Non-Refundable Items

For hygiene and safety reasons, we may refuse returns if:

  • The product has been damaged by misuse or improper handling.

  • The item is heavily used, stained, or altered after delivery.

  • The return request is submitted after the 7-days return period.

Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number and the reason for the return.

  3. Our team will guide you through the return process.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status of your refund.

If approved:

  • Your refund will be processed to your original payment method or via bank transfer, depending on the payment method used.

  • Refunds are typically processed within 5–10 business days after approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.

Contact Us

For any questions regarding returns or refunds, please contact us:

WhatsApp: +92 306 7479376
Email: support@gulmehr.com

Thank you for shopping with Gulmehr.